Cleaning Services

Most professional cleaners bring their own supplies and equipment. This includes cleaning solutions, mops, vacuum cleaners, and microfiber cloths. However, some customers prefer their cleaners use specific products (eco-friendly, hypoallergenic, etc.). Discuss preferences during booking to ensure the cleaner comes prepared.

Duration depends on home size and service type. Standard cleaning of 1,500 sq ft home: 2-3 hours. Deep cleaning: 4-6 hours. Larger homes (3,000+ sq ft): 4-8 hours for standard, full day for deep clean. First-time cleanings take longer than recurring appointments since the home needs initial deep attention.

You don't need to be home! Many customers provide keys or access codes for cleaners to work while they're away. All professional cleaning companies conduct background checks and carry insurance. For first appointments, some prefer to be home to show special requests and establish trust.

Reputable cleaning companies offer satisfaction guarantees. If you're unhappy with any aspect, contact them within 24-48 hours. Most will send someone back to address concerns at no charge. Clear communication about expectations during booking helps prevent issues. Take photos if there are problems and document specific areas of concern.

Tipping is appreciated but not mandatory. Standard tip: 15-20% for exceptional service or one-time deep cleans. For regular recurring service, $10-20 per visit or a larger bonus during holidays. Some companies include gratuity in pricing. If unsure, ask the company's policy. Cash tips given directly to cleaners are most appreciated.